Exceptional Education at the Heart of the Community

Exceptional Education at the Heart of the Community

Summer break safeguarding arrangements

Summer break safeguarding arrangements
Hannah Skinner

At Oasis Academy Arena, we are committed to supporting all our students and their families during these uncertain and challenging times. If you feel that anyone in your family needs to talk to someone, seek support from a service or find out more details on what is available, we hope the providers listed below will help address your needs.

If you have a serious concern please do get in touch with us during the Summer holidays via the Oasis National office 020 7921 4200.

Below are some other services that you may find useful

Name of the service

What does the service offer?

Contact Details

Alcoholics’ Anonymous

Support for people who wish to stop drinking.


24 hour helpline – 0800 9177 650



UK’s leading eating disorder charity.  Support for people with eating disorders as well as their loved ones.

Helpline – 0808 801 0677

Youthline – 0808 801 0711






A service available for all children to use for support on managing anxiety, domestic abuse, helping a friend, reporting online abuse, depression, boosting your mood and eating habits. This service also has an instant messaging service which is designed to help  navigate you to the right areas and seek the support you need.


Telephone   0800 1111

Croydon Citizens’ Advice

Portland Road office is currently closed.  However, the service is still contactable by phone.


Telephone: 0300 330 9095

Croydon Council

Where to find help is set out on the council’s website.


Croydon Drop-In

Free advice and support for any people aged 11-25 living or studying in Croydon.

Counselling, advice & family support.

Telephone:  020 8680 0404


Croydon Social Services

If you have any concerns that a child under 18 is being harmed or needs support.

Referrals can be anonymous.

Single Point of Contact for all enquiries.
Telephone: 0208 255 2888

Mon – Fri 9am until 5pm.

Out of hours emergency number.

Telephone: 0208 726 6400

Croydon Young People’s Service

A service dedicated to helping young people in Croydon.  Website has a directory of services to support you.


Telephone:  0208 251 0251



Charity providing support for anybody affected by a death.

Helpline – 0808 808 1677



Simon Says

A service designed to help children and young people affected by bereavement. You can also sign up and follow Simon Says via Facebook.


Telephone: 02380 647550

Domestic Violence

24-hour helpline for anyone experiencing domestic abuse.


Phone 0808 2000247



Family Lives

Support for parents on mental health, relationships, bullying, development and more. This service offers a phone line service and additional a skype service too. This service is operational between the hours of 9am – 9pm Monday to Friday and 10am – 3pm on Saturday and Sunday.

Website: Telephone 0808 800 2222

Skype (open Skype Dialler and call 0808 800 2222


Free anonymous support for young people


Free app for phones too.


National Association for Mental Health.

Telephone: 0300 123 3393


Mood Tracker

Programme that enables you to track health measurements like sleep, anxiety and depression.




National Online Safety

A breadth of interactive services, which parents can access to support with parenting, mental health, wellbeing and other useful tips during self-isolation and government guidance. This service also offers an instant messaging app to support you with your questions and queries


General enquires

Telephone:  0800 368 8061



Another way of reporting concerns about a child’s safety or welfare.

Telephone: 0808 800 5000





London’s leading charity supporting the mental health and well-being of the LGBT community.

Telephone: 0207 700 1323




A society with resources to help young people experiencing suicidal thoughts.


0800 068 4141



Dial 101 for non-emergencies.

999 for emergencies.


Freephone 24 hour domestic violence helpline.

Telephone:  0808 2000 247


Relate Croydon

Charity providing relationship counselling for couples, families and young people.

Telephone: 0300 003 3225




Confidential support and advice if you need to speak to somebody.

Face-to-face appointments currently suspended.

Freephone – 116 123

Email –


Talk to Frank

Advice for anybody concerned about drugs – for people with a drug issue and/or their loved ones.


0300 123 6600



The Mix

Information and support for under 25s on sex and relationships, drugs, mental health, money and employment.



Victim Support in Croydon


Independent charity supporting people affected by crime and traumatic events.


0808 168 9291 then dial 3 for Assessment and Referral Service or 020 7801 1999 for South West London



Welfare Benefits Hotline


Advice line to check if you are eligible for any benefits or that the benefits you are receiving are correct.


0800 731 5920 (Freephone Advice Line)




Place 2 Be

For students with mental health concerns – messages will go to the Safeguarding Team.


Young Minds

Mental health charity offering support to young people and their parents.



In addition, many apps/websites can provide support.  Look at these:


Calm Harm – Manages urges to self-harm.

Clear Fear – Latest teenage mental health app from the charity stem4.

Headspace – Guide to health and happiness focusing on relaxation, meditation and mindfulness.

SAM – Self-help and Anxiety Management.

What’s Up? – Mental Health support.

Mental Health – Staying

Wellbeing – Wellbeing &

To contact the school during half term for any emergencies Email: